RIGHT OF WITHDRAWAL
According to the provisions of Law 2251/1994 (Government Gazette 191 A'/16 November 1994) in conjunction with the Joint Ministerial Decision (K.Y.A.Z1-891/30.8.2013), the consumer has the right to withdraw from the distance purchase of a product within an exclusive period of fourteen (14) calendar days from the date of receipt either by the consumer or by an authorized representative. In this context, within fourteen (14) days from the date of receipt, you may return the purchased products only if:
- The product to be returned must be accompanied by the necessary proof of purchase, i.e. the relevant receipt or invoice.
- The product has not been used and is in its original packaging, exactly as received by the customer.
- Any logos, insignia, labels or stickers on the product have not been removed.
- If there is a security sticker, it should not be removed.
- Products that have been cut are not returned, e.g. cables, watering hoses, duct tapes.
It is noted that the costs for the return of products via post, courier or transport company to our company's premises are not covered by our company and are borne entirely by the sender/customer and the delivery of the products should be made at our company's headquarters, at 39 Athinas Street - P.C. 105 54 in the center of Athens.
It is noted that the responsibility for loss, damage or destruction of the product is the responsibility of the customer until the receipt of the product from our Company, and in the event that the product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense.
Prior to any return it is recommended to contact our Company either by calling our customer service number 210-3217110 or by e-mail at our e-mail address [email protected]
RETURN OF DEFECTIVE PRODUCTS
In cases in which, through the proven fault of our online store, products were sold defective or sent, by mistake, during the receipt of the order or during invoicing or during their transport to the courier company, other products than those ordered, then our Company fully assumes the obligation to replace the above products, bearing the cost of transport with the partner courier company. In the event that the user does not send the product with the partner courier company then the shipping costs are borne by the user and our Company has the right to not receive the parcel.
Prior to any return, it is necessary to contact our Company either by phone at 210-3217110 or by e-mail at our e-mail address [email protected], in order to determine the defectiveness of the product or the error of the shipment.
PROCEDURE FOR REPAYMENT OF THE MONEY
The refund of any returned product will be completed within ten (10) days from the date of receipt of the product by our Company. The methods of refunding each amount of money are proportional to the method of payment of each order.
In case the order was paid by debit card before the withdrawal and return of the product, the Company is obliged to inform the bank to cancel the transaction and return the money to your card.
In case the order was paid by bank transfer, our Company will deposit the appropriate amount of the refund of each product in a bank account indicated in writing by the customer. The transaction costs will be borne by the customer.
In case the order has been paid through a Repayment in the courier company cooperating with our online store, our Company will deposit the corresponding money of the return of each product to a bank account indicated in writing by the customer. The transaction costs will be borne by the customer.
In the case of an order received from our store and paid in cash upon receipt, the refund will be made in cash at our physical store.
CANCELLATION/MODIFICATION OF ORDER
Cancellation or modification of the order can be made at all stages of processing your order, if the goods have not been shipped and they are still in our store. If you have received the Completion-Shipment notification (email) of your order, it means that your order is no longer in our hands, but has been delivered to the partner transport company to deliver them to you, according to the order you submitted in our online store.
To cancel or modify your order immediately, provided that it has not already been shipped, you can contact our Company either by phone at 210-3217110 customer service or by e-mail at our e-mail address [email protected] and an authorized associate will immediately undertake the cancellation or modification of your order.
If your order has already been invoiced and delivered to the transport company to be sent to the destination of your choice, it is not possible to cancel or modify it. In this case the customer is obliged to receive the order and then proceed with the return procedure as described above.