CONTACT

For our Company, the protection of the personal data of natural persons who deal with us in any way is of primary importance. For this reason, and fully harmonized with the institutional framework that has been established, in accordance with the provisions of Regulation (EU) 2016/679 [on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation)] and Directive 2016/680/EU [on the protection of individuals with regard to the processing of personal data by competent authorities for the purposes of prevention, investigation, detection, investigation and prosecution].

LEGALITY OF PROCESSING

Our Company may process personal data of its customers if any of the following conditions are met:

(a) the processing is necessary for the performance of a contract that you have awarded or intend to award to us, for the purpose of fulfilling our contractual obligations in the above context.

b) The safeguarding and protection of your and our legitimate interests.

c) The processing is necessary for compliance with a legal obligation of our Company or for the pursuit of its legitimate interests arising from its business relations with customers or other rights under applicable law.

(d) you have given your specific, explicit and written consent to the processing of your personal data for one or more specific purposes and provided that the processing is not based on any of the legal grounds referred to in points (a) to (c) above.

It is noted that the concept of processing of personal data of customers by our Company includes any operation or series of operations carried out with or without the use of automated means on personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, search for information, use, disclosure by transmission, dissemination or any other form of making available, association or combination, restriction, erasure or destruction.

TYPES OF PERSONAL DATA AND PURPOSES OF PROCESSING

Our Company has access to the following personal data of each user of our online store:

When entering our website, the user grants us access to the Internet Protocol Address (IP Address), the navigation data within our website and his/her preferences for our products.

The purposes of the collection and processing of the above personal data by our Company are: to facilitate our technical capabilities for the uninterrupted operation of our website, to provide an easy-to-use, friendly and understandable operation of our website to each user, to improve the use of our website during navigation by the user and to record consumer habits through the use of anonymous consumer data.

When placing an order for the purchase of our products, the user grants us access to his/her personal data, such as name, address, telephone number, e-mail address, and if he/she wishes to receive an invoice, profession, name, VAT number and tax office, the content of the ordered product, the desired method of payment and the indicated place of delivery of the products.

The purposes of the collection and processing of the above personal data by our Company are: the timely, uninterrupted and legal execution of our contractual obligations towards the customers of our online store, the communication and information of our customers regarding the availability of products and the progress of the order, the support of legal claims, the use of these data for tax purposes and for invoicing purposes and proof of the provision of the ordered products, the use of these data for the proper organization and operation of our online store, the use of these data for the proper organization and operation of the Company, the use of the data for the proper functioning of our online store, and the use of the data for the proper functioning of our online store.

In the event that any user communicates with us by e-mail or other means, we will collect their personal data related to such communications, under the terms and conditions herein, in order to respond to the relevant requirements and requests and to improve our offered services and the provision of our products.

Our Company does not collect or gain access to personal data of its Users - customers, related to the online payment of orders, such as credit card numbers and codes.

Furthermore, our Company does not collect or gain access in any way to sensitive personal data of its users - customers. In the event that any user posts sensitive data on our website, such sensitive data will be deleted as soon as it comes to our attention.

Our Company undertakes to collect and process the above personal data of its users - customers, exclusively and only for the aforementioned purposes and only to the extent absolutely necessary for the effective service of these purposes. These data are in each case relevant, relevant and not more than required in view of the above purposes, and are accurate and, if necessary, updated. Furthermore, such data shall be kept only for the period necessary to fulfil the purposes for which they were collected and processed and shall be deleted after that period.

USER CONSENT FOR PROCESSING OF PERSONAL DATA

For the following purposes, our Company may process personal data only with the lawful consent of the users of our website:

- For purposes of commercial communication, marketing and advertising of our products via email, internet, fax, social media and/or any other appropriate communication channels such as but not limited to SMS, telephone, mail.

For the purpose of sending newsletters,
For the purposes of user satisfaction research
For the purposes of research and/or analysis to better understand the needs, preferences, interests, experiences and/or habits of users as consumers.
To operate and administer any loyalty programs that may exist through our website.
The above consent and assent to the processing of users' personal data for the above purposes will be provided to us in an electronic statement in a manner clearly distinguishable from other matters, in an understandable and easily accessible form. This explicit statement by which the user will provide us with his/her consent to the processing of his/her personal data for the purposes of this article will be made either when completing the relevant product order form or when concluding the relevant contracts through our website. .

The user reserves the right to withdraw the above consent and consent at any time. The withdrawal of consent shall not affect the lawfulness of the processing based on the consent prior to its withdrawal. The withdrawal of consent shall be made by means of a declaration by the user that he/she wishes to withdraw his/her consent, which shall be sent to the following e-mail address: [email protected]

DATA RETENTION AND RETENTION PERIOD:

The Personal Data of our Company's Customers that are subject to processing are kept and stored in a secure environment, exclusively and only for the purposes for which they are intended and only for as long as necessary to achieve those purposes, without prejudice to the more specific provisions of applicable legislation.

The data processing process of our Company is carried out in a way that ensures the confidentiality and the physical and logical security of the data, taking into account the latest developments, the implementation costs and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity to your rights and freedoms.

Our Company retains personal data for as long as the purposes for which they were collected and mentioned above remain valid.

If we have been granted explicit consent for the use of personal data for advertising purposes (subscription to the Newsletter), your data will be used for this purpose until the relevant consent is withdrawn.

The Data collected by Cookies will be deleted in accordance with the Cookies Policy.

Furthermore, our Company may retain personal data even after the fulfilment of the purposes of their collection and processing in the following limited cases:

- Where the processing is imposed as an obligation by provisions of the applicable legal framework, personal data will be stored for as long as the relevant provisions require.

- For use before tax and social security authorities and any other auditing authority within the statutory limitation period.

- To defend our rights and legitimate interests before any competent court and any other public authority in the event of litigation.

At the end of the retention period, your personal data will be destroyed from our records and system in accordance with our Company's policy and provided that their retention is no longer required to fulfil the purposes we have described above.

RECIPIENTS OF PERSONAL DATA

The recipients of the Data are the Company's absolutely necessary personnel, who are bound by confidentiality obligations, and the companies cooperating with us, which process your Data as Processors on our behalf and in accordance with our instructions.

We may share or disclose your Data when you have expressly requested it or when required by law.

The Performers have agreed and contractually committed to the Company:

maintain confidentiality,
not to send Data to third parties without the Company's permission,
take appropriate security measures,
comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
Your Personal Data are stored and processed only within the E.U. Our Company does not make cross-border transfers to third countries outside the European Economic Area, for which there is no adequacy decision of the European Commission.

RIGHTS OF THE DATA SUBJECT :

Each user, a natural person whose data is processed by our Company, enjoys the following rights:

α) Right to Information and Access
to personal data concerning him or her and to obtain information about them, as well as their origin, the purposes of their processing, the recipients or categories of recipients and the period of their storage. The data subject may be aware of and verify the lawfulness of the processing, as well as have access to the data relating to him or her and obtain additional information on the processing.

b) Right to rectification.
The data subject has the right to review, correct, update or modify his/her personal data by contacting the Data Protection Officer (DPO).

(c) Right of Deletion.
The Data Subject has the right to request the erasure of his/her personal data subject to the restrictions provided for in the cases provided for in Article 17 of the Regulation.

(d) Right to restriction of processing.
The Data Subject has the right to request restriction of the processing of his/her personal data in the following cases: (1) when he/she contests the accuracy of the personal data and until verification, (2) when he/she objects to the erasure of personal data and requests instead of erasure the restriction of their use, (3) when the personal data are not necessary for the purposes of processing, but are nevertheless necessary for the establishment, exercise, support of legal claims, and (4) when he/she objects to the processing and until verification that the personal data exist.

(e) Right of portability.
The data subject shall have the right to obtain his or her personal data free of charge in a form which allows him or her to access, use and process them by commonly used processing methods. He or she also has the right to ask us, where technically feasible, to transmit the data directly to another controller. This right exists for the data he has provided us with and the processing is carried out by automated means on the basis of his consent or in performance of a relevant contract.

f) Right to object to the Processing.
The Data Subject has the right to object at any time to the processing of his or her personal data in cases where, as described above, it is necessary for legitimate interests pursued by us as data controllers.

η) Right to withdraw the Consent.
Where processing is based on consent, the Data Subject shall have the right to freely withdraw it, without prejudice to the lawfulness of the processing based on his or her consent before withdrawing it.

For any issue related to the processing of Data and the exercise of the rights of each natural person user, anyone who wishes may contact the Data Protection Officer (DPO) of our Company at 39 Athinas Street, Athens, P.O. . . . . . or to the e-mail address (email): . . . . . . . . . . .

Our Company will make every effort to respond to the requests of users - natural persons free of charge without delay, and in any case within one (1) month from the date of receipt of the request. However, if the request is complex or there is a large number of requests, it will inform within one month if it needs to obtain an extension of another (2) two months to respond to the request.

If the Requests are manifestly unfounded or excessive, in particular due to their repetitive nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refuse to follow up the Request.

If there are doubts about the identity of the natural person submitting the request, our Company reserves the right to request the provision of additional information necessary to confirm his/her identity.

Every user is a natural person and if his/her rights are violated, he/she has the right to file a complaint with the Personal Data Protection Authority.

OBLIGATIONS OF USERS

Each user natural person, by using our website and by providing personal data, after explicit consent and consent, acknowledges that he/she has the obligation to declare the real, accurate and complete data requested by our Company. Furthermore, he/she must inform our Company of any changes to these data in order to keep them up to date and accurate.

If our Company determines or has reasonable suspicion that the above obligations of each user are not complied with or that the information provided is false or incomplete or in any way contrary to the law or the Terms of Use or this Data Protection Policy, it reserves the right to reject any request without notice. In this case, the user does not reserve any right to any compensation due to the rejection of his/her request.

By using our website, each user certifies that he or she is over the age of sixteen (16). If the user is under sixteen (16) years of age, he/she is obliged to refrain from any use of the Website and from any transfer of personal data without the consent of the person exercising parental authority. If he/she fails to comply with the above obligations, he/she must immediately notify our Company. In any case, by using the Website, he acknowledges that our Company is not liable for any breach of the above obligations on his part to the extent that he is unable, even if he makes reasonable efforts, to verify his age or to obtain the consent of the person exercising parental responsibility.

AMENDMENT OF THE TERMS OF THE DATA PROTECTION POLICY

Our Company reserves the right to update, modify and update this Policy whenever it is deemed necessary, while any changes will take effect from the public display of the changes on the Website of our online store.

APPLICABLE LAW; JURISDICTION; EXTENSION OF JURISDICTION

The present terms and conditions of use of our Company's e-shop www.ilektrogeiwsi.gr are governed by Greek Law, are valid and applicable to any distance selling contract concluded in Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect the provisions of mandatory law. Any dispute, question or disagreement related to the execution and/or interpretation of these terms and conditions of use of the company's online store that may arise will be subject to the exclusive jurisdiction of the competent Courts of Athens.

COMPLAINT FORM ON CONFIDENTIALITY