CONTACT
The website www.ilektrogeiwsi.gr is the official online store for the exhibition and sale of products, using the internet, of our company under the name "AIKATERINI KOTSIRA AND CO." and with the distinctive title "ELECTROGEOSI", as legally represented, located at 39 Athinas Street, in the center of Athens, with VAT number: 999043670 of the Tax Office: A' Athens, e-mail address: [email protected], telephone order service line: 210-3217110 and fax: 210-3217110, hereinafter referred to as "THE COMPANY" for short.
The following terms and conditions will apply to the use of our online store. Every user who enters and transacts with our online store is deemed, from now on, to have consented to and unconditionally accepted the following terms and conditions.
We encourage and recommend to each user of our e-shop to read with great care to understand and agree with the following terms and conditions of use of our e-shop, before navigating our website and using our e-shop. In the event that a user does not agree with the below terms and conditions, then he/she has the obligation to refrain from navigating our website, from using it and from making any transaction. Furthermore, it is reasonably considered that the navigation, use and transaction of each user with our online store, constitutes automatically, full and unconditional consent, agreement and acceptance by the user of these general terms and conditions of use. The use of our online store by minors or persons lacking legal capacity is expressly prohibited. Our Company reserves the right not to provide products and services to underage users and persons lacking legal capacity and bears no responsibility whatsoever for the visit to our website and its use by minors and persons lacking legal capacity, since it cannot verify the identity of the users.
RIGHT TO AMEND THE TERMS AND CONDITIONS OF USE
Our Company reserves the right to freely amend or revise the terms and conditions of use and transactions of our online store, whenever it deems necessary, and undertakes the obligation to inform users - consumers of any change through the pages of this online store. Contracts through our e-shop are always drawn up in Greek.
INFORMATION PROVIDED - PRODUCTS
Our Company is committed to the accuracy, truth and completeness of the information provided in our online store, regarding the identity of our Company and the transactions provided through our online store. Our Company, in the context of good business practice and good business ethics, is not responsible and is not bound by entries of electronic data that were made by mistake/overlap in common experience and is entitled to correct them whenever it becomes aware of their existence.
LIMITATION OF LIABILITY
Our Company, in the context of its transactions from the online store, is not responsible and is not liable for any damage or loss arising from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason.
Our Company bears no responsibility and cannot guarantee the availability of the products displayed in its online store. However, it is committed and undertakes the obligation to inform customers/users in a timely manner in case of non-availability, in which case it shall not be liable for any further liability.
Our Company bears no responsibility for any technical problems that may occur to customers/users during their access and browsing in its online store and are related exclusively either to the proper operation and compatibility of their own infrastructure or to acts or omissions of third parties in the form of unauthorized intervention in information and/or products available through our online store.
Under no circumstances shall our Company be liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, severally and/or cumulatively consists of loss of profits, data, lost profits, monetary compensation, etc.) that any visitor-user-customer of the online store or a third party may suffer from a cause related to the operation or not and/or the use of the website and/or the inability to provide products and/or information available from it and/or from any unauthorized interference by third parties in products and/or services and/or information available through it.
USER OBLIGATIONS - RISK TRANSFER
The customer/user of the website of our e-shop www.ilektrogeiwsi.gr is obliged to use the website in accordance with the law, based on the rules of good faith and morality and these terms. He accepts and undertakes that he will not use our Company's online store for sending, publishing and transmitting in any way content that is illegal and in this capacity violates the applicable Greek and EU legislation and its provisions.
The visit and conclusion of transactions through our Company's online store must be carried out exclusively for legitimate purposes and always in accordance with these terms and conditions of use.
The customer/user accepts and commits that he/she will not perform any acts or omissions that may cause damage and lead to the malfunction of the company's e-shop, affecting or endangering the services provided by it and causing illegal insult and damage to the company.
The ownership of all sold products remains with the company until the full and complete payment of the price and all kinds of contractual additional costs and expenses that may be borne by the customer (indicatively transport costs, taxes, duties, customs clearance rights, etc.).
After delivery of the sold products, the risk of damage or destruction and loss is automatically transferred from our Company to the customer/buyer. The customer/buyer must check the condition of the products and the intactness of their packaging upon delivery and receipt in order to detect any defects created during transport.
INTELLECTUAL PROPERTY RIGHTS
All the content of the website of our Company's e-shop, including information, texts, data, photographs, trademarks, logos, graphics, designs and any other distinctive features and generally all digital files are the intellectual property of our Company or the intellectual property of third parties, for which our Company has obtained a license for its own exclusive needs and for the operation of our e-shop and is protected by the following laws and regulations Any copying, transfer or creation of derivative works based on this content or misleading the public about the actual provider of the online shop is prohibited. The reproduction, republication, republishing, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only permitted with the prior written consent of our Company or any other copyright holder. The names, images, logos and distinctive features listed and describing our online store or the products of our Company or third parties are the property of our Company or third parties respectively, protected by the relevant trademark and commercial and industrial property laws. Their use on the website of our online store cannot be construed as a transfer or assignment of a license or right to use them. Liabilities arising from the use by third parties in any way of the aforementioned trademarks and distinctive signs of third parties shall not be borne by our Company.
COOKIE POLICY
Our Company adheres to a strict policy for the protection of the privacy of the users of our online store. Like almost all online websites , ours uses cookies to access certain information each time a user enters our site.
Our Company uses cookies with the main purpose of making our website more functional and easy to use, to provide users with useful information and to process orders easily and quickly, for statistical purposes and because they allow us to present users with advertising and educational content relevant to their interests and needs. Cookies are absolutely necessary in order for our website to function properly and seamlessly.
Cookies are small text files, which are sent for storage by the web server ("server") of our Company's website and are stored in the user's browser during the visit and navigation in our online store and do not pose any risk to the computer of the user of our online store.
When each user enters our website, he or she becomes aware of a message about the use of cookies by our Company. In the event that each user wishes to remain, navigate and make use of our website, he/she provides us with his/her specific and explicit consent and agreement to the use of cookies by our website. Otherwise, the user who does not wish to grant us his/her relevant consent for the use of cookies is obliged to refrain from using them or to disable the use of cookies in the browser settings. Our Company must inform users that the relevant option to disable cookies will make it extremely difficult or impossible to use our online store.
Depending on their duration, cookies are classified as "temporary" or "persistent". Temporary cookies" are cookies that are automatically deleted when the user deactivates the browser, while "persistent cookies" remain stored on the terminal equipment until the end of their predetermined period of validity.
Our Company uses "temporary and persistent cookies" for the following purposes:
For safe navigation of the user.
To automatically identify registered users after they have registered and/or logged in.
For automatic recognition of user options and settings.
To identify users already connected to social media.
To improve the usability and functionality of our online store.
To provide useful information and to process orders quickly.
To provide online content that matches your choices and interests.
For the processing of data for statistical purposes and for traffic analysis
For advertising purposes.
The data collected by our Company through the use of cookies via the Website are processed and stored exclusively in the form of anonymous statistical data and do not bear any direct connection with the user's person.
Our Company will use advertising cookies only if the user freely gives his/her explicit and specific consent for this use. This consent may be withdrawn at any time, without retroactive effect.
Our Company reserves the right to modify this cookie policy at any time. Any changes to this cookie policy will take effect once the revised cookie policy is available on our website.
RIGHT OF WITHDRAWAL
According to the provisions of Law 2251/1994 (Government Gazette 191 A'/16 November 1994) in conjunction with the Joint Ministerial Decision (K.Y.A.Z1-891/30.8.2013), the consumer has the right to withdraw from the distance purchase of a product within an exclusive period of fourteen (14) calendar days from the date of receipt either by the consumer or by an authorized representative. In this context, within fourteen (14) days from the date of receipt, you may return the purchased products only if:
- The product to be returned must be accompanied by the necessary proof of purchase, i.e. the relevant receipt or invoice.
- The product has not been used and is in its original packaging, exactly as received by the customer.
- Any logos, insignia, labels or stickers on the product have not been removed.
- If there is a security sticker, it should not be removed.
- Products that have been cut are not returned, e.g. cables, watering hoses, duct tapes.
It is noted that the costs for the return of products via post, courier or transport company to our company's premises are not covered by our company and are borne entirely by the sender/customer and the delivery of the products should be made at our company's headquarters, at 39 Athinas Street - P.C. 105 54 in the center of Athens.
It is noted that the responsibility for loss, damage or destruction of the product is the responsibility of the customer until the receipt of the product from our Company, and in the event that the product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense.
Prior to any return it is recommended to contact our Company either by phone at 210-3217110 or by e-mail at [email protected].
RETURN OF DEFECTIVE PRODUCTS
In cases in which, through the proven fault of our online store, products were sold defective or sent, by mistake, during the receipt of the order or during invoicing or during their transport to the courier company, other products than those ordered, then our Company fully assumes the obligation to replace the above products, bearing the cost of transport with the partner courier company. In the event that the user does not send the product with the partner courier company then the shipping cost is borne by the user and our Company has the right not to receive the parcel by our Company.
Prior to any return, it is necessary to contact our Company either by phone at 210-3217110 or by e-mail at our e-mail address [email protected], in order to determine the defectiveness of the product or the error of the shipment.
PROCEDURE FOR REPAYMENT OF THE MONEY
The refund of any returned product will be completed within ten (10) days from the date of receipt of the product by our Company. The methods of refunding each amount of money are proportional to the method of payment of each order.
In case the order was paid by debit card before the withdrawal and return of the product, the Company is obliged to inform the bank to cancel the transaction and return the money to your card.
In case the order was paid by bank transfer, our Company will deposit the appropriate amount of the refund of each product in a bank account indicated in writing by the customer. The transaction costs will be borne by the customer.
In case the order has been paid through a Repayment in the courier company cooperating with our online store, our Company will deposit the corresponding money of the return of each product to a bank account indicated in writing by the customer. The transaction costs will be borne by the customer.
In the case of an order received from our store and paid in cash upon receipt, the refund will be made in cash at our physical store.
CANCELLATION/MODIFICATION OF ORDER
Cancellation or modification of the order can be made at all stages of processing your order, if the goods have not been shipped and they are still in our store. If you have received the Completion-Shipment message (email) of your order, it means that your order is no longer in our hands, but has been delivered to the partner transport company, so that it can deliver them to you, according to the order you submitted in our online store.
To cancel or modify your order immediately, provided that it has not already been shipped, you can contact our Company either by phone at 210-3217110 customer service or by e-mail at our e-mail address [email protected] and an authorized associate will immediately undertake the cancellation or modification of your order.
If your order has already been invoiced and delivered to the transport company to be sent to the destination of your choice, it is not possible to cancel or modify it. In this case the customer is obliged to receive the order and then proceed with the return procedure as described above.